E-commerce Terms and Conditions of Sale
Welcome to EUROPARTSDEALER.co.uk (the “Website”). These Terms and Conditions outline the rules and policies for using our Website and purchasing our products. By accessing or using this Website, you agree to comply with these Terms and Conditions.
This Website is operated by EUROPARTSDEALER Limited (“EUROPARTSDEALER,” “we,” or “us”). All content on the Website is owned or controlled by EUROPARTSDEALER. If you have any questions or feedback regarding these Terms and Conditions, please contact us.
1. Your Account
• You are responsible for maintaining the confidentiality of your account credentials (username and password) and for restricting access to your device.
• You agree to accept responsibility for all activities conducted under your account. Notify us immediately if you suspect unauthorized use.
• Ensure that your registration details are accurate and up to date. Inform us promptly of any changes.
• Purchases on this Website are restricted to individuals with credit or debit cards. If you are under 16, you may use the Website only with the supervision of a parent or guardian.
• EUROPARTSDEALER reserves the right to terminate accounts, refuse service, remove content, or cancel orders at its discretion. If an order is canceled, no charges will apply.
2. Privacy
• Your use of this Website is governed by our Privacy Policy. Please review it to understand how we handle your personal data.
3. Our Contract
• When you place an order, you make an offer to purchase. We will confirm receipt via an email containing order details.
• A contract is formed when we send you an Order Confirmation Email.
• Ownership of goods remains with EUROPARTSDEALER until full payment is received.
• We may review orders for security purposes before dispatch. Orders for non-serviceable delivery locations will be canceled, and refunds processed.
4. Deliveries
• Orders placed before 2 PM (GMT) on working days are dispatched the same day. Orders after this time are dispatched the next working day.
• Certain items, such as boot liners and wind deflectors, are sent via 24-hour courier; other products ship via Royal Mail First Class (allow 2–4 working days).
• Refer to our Delivery Information page for detailed shipping information.
5. Returns
• Returns are limited to products purchased directly from this Website.
• We offer a 30-day money-back guarantee. If unsatisfied, you may return items within 30 days for a full refund.
• For returns, review our Returns page or contact customer service.
Statutory Right to Cancel:
• UK and EU customers have additional rights under the Distance Selling Regulations. To cancel, contact us immediately before the item is shipped.
6. Feedback and Complaints
• Your feedback helps us improve our service. Complaints can be submitted via email or phone (contact details on the Website).
• We aim to respond to complaints within 7 working days, resolving them or providing a timeline for resolution.
7. Pricing and Availability
• All prices include applicable taxes and are displayed accurately for your region.
• Shipping costs for UK offshore locations, Scottish Highlands, Northern Ireland, and BFPO addresses are listed on the Delivery Information page.
• Product availability is updated regularly. Shipping dates are estimates and not guaranteed.
• In cases of pricing errors, we will either honor the lower price or contact you for instructions. If the correct price is higher, we may cancel the order and notify you.
8. Customs
• International orders may be subject to import duties and taxes, payable by the customer upon delivery.
• Check with your local customs office for specific rules. EUROPARTSDEALER is not responsible for delays or inspections by customs authorities.
9. Disclaimer and Limitation of Liability
• The Website and its content are provided “as is.” EUROPARTSDEALER disclaims all warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.
• We do not guarantee that the Website or emails are free of viruses or harmful components.
• EUROPARTSDEALER is not liable for damages arising from the use of this Website, except as required by applicable law.
10. Electronic Communications
• By using this Website, you consent to receive communications electronically. This includes agreements, notifications, and other information shared via email or Website notices.
11. Disputes
• Disputes related to your use of the Website or purchases will be resolved under the jurisdiction of the courts of England and Wales.
• EUROPARTSDEALER reserves the right to seek relief in other jurisdictions for intellectual property violations.
12. Changes to Services or Terms
• We reserve the right to modify the Website, policies, or Terms and Conditions at any time. Changes apply only to future transactions unless required by law.
13. Events Beyond Our Control
• EUROPARTSDEALER is not liable for delays or failures due to circumstances beyond our reasonable control, such as natural disasters, strikes, or technical issues.
14. Governing Law
• These Terms and Conditions are governed by the laws of England and Wales. Disputes will be subject to the jurisdiction of English courts.
15. Online Dispute Resolution (ODR)
• EU customers can file complaints via the European Commission’s ODR platform: ODR Platform.
• For questions, contact us at contact@europartsdealer.co.uk.
16. Cancellation Policy
• To cancel an order that hasn’t been shipped, contact us at 07737051863 or email contact@europartsdealer.co.uk. Requests will be processed promptly.